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Privacy Policy


Welcome to GATINEAU’s website (hereinafter the “Website”), which is provided by the société Européenne de Produits de Beauté (hereinafter “EPB” or “GATINEAU”) and subject to the following website’s general terms of use (hereafter the “General Terms of Use”) and the following privacy policy (hereafter the “Privacy Policy”).


For any additional information, please contact GATINEAU’s team by sending a mail to or :

Communication Department / Internet

64-70 rue du Ranelagh

75016 Paris


For the purpose of these terms, the expressions “you”, “your”, “user” mean any person who is visiting, who tried to visit or who has visited any item, of any nature whatsoever, of an html page accessible through the Website’s principal domain name outlined above.




GATINEAU respects the privacy of every individual who visits the Website, and all other Web sites owned, operated or maintained directly or indirectly by GATINEAU or EPB (hereinafter the “Sites”).

GATINEAU hereby informs you on the terms and conditions under which data that we collect from you on the Website will be used, shared and otherwise treated. This Privacy Policy will also instruct you on how you can verify the accuracy, and control certain uses, of the information you provide to us on the Website. GATINEAU abides by the constraining French and European rules in terms of protection of personal data and privacy. Personal data processing carried out by GATINEAU in the framework of the Website were notified to the French data protection authority, the CNIL.




The Website is governed by French law. Any use made of it must comply with its terms and will be deemed to have taken place on French territory. Any access to and/or use of the Website is deemed to express unreserved acceptance of these Privacy Policy and General Terms of Use.


The Website is provided by EPB, a Simplified Company Limited by Shares (Société par Actions Simplifiée) with a registered capital of €3,000,000, having its registered office at 64-70 rue du Ranelagh 75016 Paris, France, registered on the Paris Trade and Companies Register under number B 602 004 442 (EU VAT number FR 20 602 004 442) and with the telephone number +33 +33 1 55 74 33 33. The publication director is Mr Alain EMPRIN, President.


The Website is hosted by :


2 rue Kellermann

BP 80157

59100 Roubaix

Tel :



The Website’s contents in particular, and, without this list being exhaustive, its architecture, written text, photographs, illustrations, software, etc. are the property of GATINEAU and EPB, of its technical service providers or of GATINEAU or EPB licensors.

All rights of use are reserved and are subject to the previous written authorization of GATINEAU or EPB or their licensors.

In accordance with Article L.122.4 of the French Intellectual Property Code, any and all representation or reproduction not expressly authorized, whether in full or in part and by any process whatsoever, would be illegal and would constitute an infringement punishable under Articles L. 335-2 et seq. of the French Intellectual Property Code.

GATINEAU and the various brands and logos used are registered trademarks whose reproduction would also constitute an infringement.




6.1 Personally Identifiable Information

When you visit the Website, you may be asked to provide certain Personally Identifiable Information about yourself (“PII”) for certain purposes such as providing the service for which your information was requested, or enhancing your experience on the Website. PII may include your name, mailing address, e-mail address, and telephone number, and for online transactions, billing and shipping information, and credit card information.

In accordance with the French law concerning the protection of personal data and privacy (Law No. 78-17 of 6 January 1978 amended by Law No. 2004-801 of 6 August 2004), essential information for providing the service is pointed by an asterisk on the Website.

Providing PII that are not pointed with an asterisk to the Website is on a strictly voluntary basis. However, if you opt not to provide the Website with some PII (See Article ‘Users rights’ below), you may be unable to participate in certain promotions, receive product information, or buy products offered directly or indirectly through the Website or the Sites.

You acknowledge and agree that your provision of PII to the Website will be subject to these Tems and Conditions and that GATINEAU may use PII for the purposes stated herein, including carrying out the purposes for which such information was collected, which purposes may include any activity that GATINEAU, directly or indirectly, engages in from time to time, whether by itself or through third parties, and the right to share your PII with third parties when necessary for the provision of services you ask for, unless you object to it. Additionally, you agree that such third party may not be governed by the same policies as GATINEAU’s Website.

Please note that if we receive your correspondence stating clearly that you object to the sharing of your PII after we have already shared your PII with a third party or transferred or otherwise disposed of it, GATINEAU will transmit your correspondence to such third party. However, you acknowledge and agree that GATINEAU may not have any ability to control the use of such data by such third party, so you agree that will have no responsibility or liability whatsoever as a result of the use of such data by such third party.


6.2 Non-Personally Identifiable Information

In some cases, you may be requested to provide the Website with certain information about you that is not personally identifiable, such as your age, zip code, make-up preferences, shopping habits and other buying preferences, product and information preferences, and personal characteristics and other traits (“NPII”, and together, with your PII, “Your Information”).

We may also collect certain information about your use of the Website and other Web sites linked to the Website, such as the type of Internet browser or computer operating system you are using and the domain name of the Web site from which you linked to the Website.

We may also use a technology known as “cookies” (or any other technology now existing or hereafter developed providing similar tracking benefits to GATINEAU) to help you travel through the Website and other Web sites linked to the Website more easily and to help us understand how you and others use the Website and other Web sites linked to the Website. Specifically, we may use cookies (or such other technology) to:
(i)    customize your visitation and shopping experience on the Website and other Web sites linked to the Website;
(ii)    provide you with custom-tailored content;
(iii)    notify you of certain promotions, products and services that GATINEAU and other companies believe may be of interest to you; and
(iv)    for any other purpose permitted under applicable law from time to time.

Cookies are used by almost every Web site for these and similar purposes. Most browsers are initially set to accept cookies. You may, however, disallow reception of cookies at any time by resetting your web browser. Most Internet browsers enable you to erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. For more information on cookies and configuration of your web browser, you may visit the French data protection authority website at:

Furthermore, when Gatineau’s Website carries banners exploited by a third party partner of Gatineau, this third party partner may be led to use cookies, in order to serve advertisements. However, these cookies do not bear any information of private matters or that could enable to identify you personally and they are not available at GATINEAU.


6.3 Use of Your Information


Unless you notify GATINEAU in writing that you object, GATINEAU may store and process Your Information within or outside the European Union territory in order to carry out the purpose for which such information was provided, which purposes you acknowledge includes the general promotion, marketing, and advertising activities related to the products and services that GATINEAU (and other companies with which GATINEAU shares Your Information) makes available from time to time, as well as for purposes ancillary to such promotion, marketing and advertising activities and in connection with any other lawful activity that GATINEAU, directly or indirectly, engages in from time to time.

When you register on the Website, we may ask you to provide your name, e-mail address, mailing address, telephone numbers, and other PII. This allows the Website to maintain a user profile of each user so that we may customize preferences for each specific user, provide a faster method for Web visitors to submit information to GATINEAU (and receive back either the information or products desired by each such user), notify users about important functionality changes to the Website and about new products and services offered by GATINEAU and special offers that we believe users will find to be valuable, as well as generally allow us to better know our users and possibly tailor any specific features, promotions or other notifications to them.

Additionally, if you choose to make a purchase online or enter a contest, you may also be given the opportunity to receive additional information about GATINEAU (and other companies with which GATINEAU shares Your Information) and other products and services that GATINEAU and such other companies have available from time to time. Certain services available on the Website are provided by third parties and GATINEAU may provide Your Information to such third parties in order to deliver the requested service to you. For example, if you choose to purchase products or services from the Website or Web sites linked to the Website, Your Information provided in connection with such purchase may be made available to an authorized vendor to fulfill that order.

Unless you object to it or in case you consent to it, GATINEAU may also share Your Information with third parties that GATINEAU believes may be able to provide you with valuable product and service offers, based on Your Information.

In addition to the foregoing circumstances, Your Information may be shared with employees, agents, and independent contractors of GATINEAU and/or with other third parties with whom GATINEAU does business from time to time in connection with services that these individuals or entities perform for GATINEAU, for themselves.

You also agree that GATINEAU may transfer, sell, assign or otherwise dispose of or encumber Your Information, including without limitation, PII that you provide to the Website, and other information concerning your use of the Website, to third parties, including, without limitation, as a result of the sale, merger, consolidation, change in control, transfer of all or substantially of the assets, bankruptcy, reorganization or liquidation of GATINEAU.

You may at any time tell us that you no longer want GATINEAU to share Your Information with third parties or that you no longer want to receive information on products and services by following the directions in the “User rights” Section below.


6.4 Public Forums

From time to time you may be able to participate in certain activities on the Website, such as chat rooms or bulletin boards, if any, which will allow you the opportunity to communicate with GATINEAU or other users of the Website. Unless otherwise noted, these activities are generally accessible to all users of the Website and any information that you post or otherwise make available through these forums will be non-confidential and known to all other users. Accordingly, please exercise discretion when using these forums. You acknowledge and agree that GATINEAU does not review, censor, or in any manner control the content of these forums, unless GATINEAU is informed of an existing unlawful content and consequently GATINEAU has no liability or responsibility whatsoever for information made available through these forums and that you will be liable to GATINEAU for any liability that we incur as a result of any statement made by you in these forums.





7.1 Rights guaranteed by the French Privacy Law

In accordance with the provisions of French law 78-17 of January 6, 1978 related to “Information Technology and Civil liberties” (Law No. 78-17 of 6 January 1978 amended by Law No. 2004-801 of 6 August 2004), if you have previously submitted PII and NPII to GATINEAU through the Website, you have a right to access, to modify and to erase, as well as a right to object their processing by GATINEAU for commercial purposes.
You may thereby require any information concerning yourself which would be untrue, incomplete, ambiguous or obsolete, to be modified, completed, clarified, updated or deleted.
In order to exercise your rights at any time, you may address an e-mail letter or a postal mail to Gatineau bearing your full contact details (E-mail address or air mail address) and your full identity details (name, first name) in order to prove it. The contact details of GATINEAU are the following: or:
Communication Department / Internet
64-70 rue du Ranelagh
75016 Paris
Please also note that once we receive your request, it may take up to 6-8 weeks to become effective (during which time we will continue to use your PII as outlined in these terms and conditions of use).


7.2 Rights provided by the French law on electronic direct marketing

Should your details be used by GATINEAU on behalf of a partner for purposes of E-marketing (through E-mail, SMS, MMS, instant messenger, automatic telephone calls, fax) or be forwarded to a third party for the same purposes, GATINEAU complies with the rights provided for by Law 2004-575 dated June 21, 2004 « Trusting Digital Economy ». Thus, GATINEAU is likely to forward your personal contact details to third parties for E-marketing purposes only with your express and prior consent or, accordingly, unless any opposition from you.





GATINEAU and its corporate officers or employees cannot be held liable for any damage whatsoever resulting from an internet connection to this Website to the extent permitted by French law.


8.1 Beauty advice

GATINEAU products are dermatologist-tested and the user shall ensure that GATINEAU products are suitable to him/her, notably by requesting a prior medical advice before using them.
Furthermore, GATINEAU shall not under not circumstances be held liable for any direct or indirect damage of any nature whatsoever, arising from beauty advices that are general advice which are not designed for an individual user.


8.2 Non-confidentiality of messages sent over the Internet

Insofar as messages sent over the internet by electronic mail, or while accessing an internet website such as the Website, are not secure by default, GATINEAU cannot be held liable for any voluntary or involuntary interception by a third party of a message (or messages) sent or of data provided to GATINEAU by a user of the Website, while sending them to the Website over the internet or to an electronic paging address belonging to GATINEAU mentioned on the Website.



8.3 Hyperlinks to third-party websites

GATINEAU may provide links to third-party websites through banners, whether for advertising or not, or by any other means. These third-party websites are independent of GATINEAU’s Website. GATINEAU neither publishes nor monitors the sources and content of these websites nor their links with other sites.


Due to the open communication nature of the Internet, GATINEAU cannot guarantee that communications between you and the Website, and the Website and you, will be free from unauthorized access by third parties. Users of the Website use these sites at their own risk.


The links to these third-party websites in no manner constitute GATINEAU’s approval or validation with the contents of these websites nor GATINEAU’s association with the owners and/or the publishers, designers, webmasters, managers or hosts of these websites who each should have their own privacy policy and data collection practices, independent of GATINEAU and the Website. GATINEAU cannot therefore be held liable for the content, products, services, advertising, cookies, computer code, or any other elements of these website as well as for any and all money damages or losses, whether proven or alleged, consecutive to or while using the information, services or data available on these sites. GATINEAU provides these links for the convenience of the visitors to the Website and such visitors access these sites at their own risk..


8.4 Liability for the Website's content

The Website provides you with information on GATINEAU, its activities and its services as those of its partners. The Website can provide you with services, information and newsletters on GATINEAU’s activities and services and/or those of its partners.

This information is only provided by way of indication. GATINEAU in no manner guarantees the pertinence, update or completeness of the information provided, and GATINEAU cannot be held liable for this information, suggestions or content, on account of decisions taken on either the justification or influence of such content. Likewise, the answers provided by GATINEAU to the questions posed to it online by a user are only provided by way of indication and do not constitute advice. Consequently, GATINEAU cannot be held liable for such answers.


8.5 Disclaimer of warranty

GATINEAU does not warrant that the Website, the servers which provide access to it, and/or the third-party websites that can be accessed through hypertext links from the Website are free of viruses or of other components that could cause injury to goods or persons.

GATINEAU excludes any and all warranty, whether expressed or implied, particularly in respect of the value, quality or association of the Website’s description or suitability for any particular use. GATINEAU does not warrant that the use or results from the use of elements made available through the Website or from third-party websites will be correct, accurate, opportune, reliable or of any particular quality. In no case may GATINEAU be held liable for a loss of data or deterioration related to this data. Any information or advice provided by GATINEAU does not imply any warranty whatsoever.



GATINEAU may disclose Your Information when required to do so under French law.



GATINEAU welcomes your feedback, questions, comments and concerns regarding your use of the Website and any third party Web sites linked to the Website. Inquiries regarding the Website may be made by contacting us via mail to or :

Service Communication / Internet

64-70 rue du Ranelagh

75016 Paris




Please note that GATINEAU reserves the right to modify or change the Website’ pages or this terms and conditions of use of GATINEAU’s web site at any time to change in the law or for other reasons, which we reserve the right to do without your consent.

 These modifications will enter into force as soon as they are posted online on the Website. Therefore you are invited to visit the Website’s version which is constantly online. If GATINEAU changes this terms and conditions of use, your continued use of the Website following the posting of such changes will signify your acceptance of those changes.